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Global commerce demands flexibility in when and how work gets done, as modern businesses increasingly require real‐time responses to partners and customers. With low costs, companies look to mobility as a way to speed responsiveness and increase the personalization of customer service offerings. Mobility is a key element of networking allowing enterprises to unlock their business process from fixed points. A unified approach to enterprise mobility delivers integrated wired/wireless networking, mobile extensions to unified communications, geographic, and end‐point independent network access and location services as major architectural components. As a consequence, this paper aims to focus on a converged architecture that spans wired and wireless networks to enable a seamless delivery of integrated services across the enterprise.

This paper builds a framework to facilitate a continuous delivery of voice services. It also examines an architecture that traverses wireless local area network and local area network. And, proposes a mathematical model of the services delivery in order to analyze network behavior as a response to the new services introducing.

The authors constructed a service scenario framework and also put forward an analytical model of the services delivery for analyzing network behavior response for the inclusion of new services. They also evaluated a network infrastructure, services, and applications, including the prospective converged services, as well as the technology for the transition to future services.

This paper contributes to the development of seamless services delivery model for providing enhanced business services to the enterprise customers along with the ability to migrate more tightly.